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Support

How can we help?

Setup questions, bugs, or licensing — here's how support works and the answers to what people ask most.

Support channels

Email support

The fastest way to reach us for setup help, bug reports or licensing questions.

support@neothemes.net →

Live demo & docs

Every product ships with a bundled documentation page covering setup, structure and customization.

Open Neo Admin Pro demo →

Response time

We reply to support emails within 1–2 business days. This is a small studio, not a ticket queue.

Contact us →
Before You Contact Us

Quick checklist

A lot of support requests get answered faster by checking these first.

For setup & customization questions

  • ?Check the bundled documentation/ page in your download first — most setup questions are answered there.
  • ?Note which page and browser you're seeing the issue on — it speeds up diagnosis a lot.

For bug reports

  • ?Include the theme version and the exact steps to reproduce.
  • ?A screenshot or screen recording helps us fix it faster than a text description alone.
FAQ

Frequently asked questions

What does "support" actually cover?+
Standard support covers help using the theme as documented and fixing verified bugs. It doesn't include custom development, design changes, or installing the theme for you — for that kind of work, reach out about a custom build.
How long is support included for?+
Neo Admin Pro ships with 6 months of standard support from your purchase date. Extended support periods will be offered as an add-on once the theme launches.
Will I get free updates?+
Yes. Bug fixes and small improvements are tracked in each product's changelog and released as free updates for as long as the product is actively maintained.
Can you build a custom theme or add a feature just for me?+
Custom work is handled separately from marketplace support — tell us what you need on the contact page and we'll follow up.
I found a bug — where do I report it?+
Email support@neothemes.net with the theme version, the page it happened on, and steps to reproduce.

Still stuck?

Send us a message and we'll get back to you within 1–2 business days.

Contact Support